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Version: v3.6 (Non supportée)

User List

To define the list of operat ors who will be called to intervene on the Alert system (locally or at a distance), select the " On call management... " command in the " Configuration" menu, or click on the button , then on the displayed tabbed dialog box, click on the "Users" tab. The dialo g box of operator configuration also can be called from the contextual menu associated with the "Users" branch in the tree of the main screen (see § 4.6.1.8 "Users").

This dialog box displ ays the list of operators and the total number of declared operators. The name of the station (if it is not the local station) with which the operator is associated is displayed in brackets.

If the operator belongs to a class for which the configuration of operators is allowed (only the class "System" by default), he will be able to perform the following operations:

  • Create a new operator by clicking on the " New..." button. This choice lead to the edition of a new user record (see below).
  • Modify the record of an existing operator, by selecting the operator in the list then by clicking on the "Edit..." button ( or directly by double -clicking the operator in the list). This choice leads to the edition of the operator's record selected (see below).
  • Remove an operator of the list , by selecting it in the list then clicking on the "Delete" button. A message box asks for a confirmation of the command.

The " User recor d" dialog box defines the properties of an operator. This dialog box is called from the dialog box of operator configuration. It also can be called from the contextual menu associated with the branch " Users" in the tree of the main screen (see § 4.6.1.8 "Users").

The configurable user properties are:

Identification

  • Name User name (1 to 20 characters). This field can only be modified by an authorized user (user configuration authorized in the profile, access level higher or equal).

  • First Name User first name (optional, 0 to 20 characters). This field can only be modified by an authorized user (user configuration authorized in the profile, access level higher or equal).

  • Language Usual language of the operator. Messages addressed to the user will be transmitted in this language when the message does exist in the language in question. If the message to transmit is not defined i n the user language, it will be searched in the following order:  in the generic user language (regardless of the country), if it is defined in this language,  in the language defined as basic language, if it is defined in this language,  in the first available language for the message. The proposed languages are those which are already used (user interface language, language of defined users). To add a language to the proposed list, click on the button on the right of the field then select the wished langu age in the displayed list. To remove one of the proposed languages, click on the same button, select the language to remove then click on the "Mask" button.

  • Class Class assigned to the operator. A class defines operator's profile by assigning to all operators of the same class a specific work space: customized menu and toolbar, displayable screens, authorized commands (see § 5.2 "User profiles"). The class of the first defined operator ( "ALERT" by default) cannot be modified. This operator must always belong to the basic system class.

  • Virtual user A virtual operator represents a communication media that can be affected to different operators: pager or cellular telephone used by several operators, fax, etc. When a virtual operator is called in vocal mode, any real operator belonging to one of the on-call groups of the called virtual operator can identify himself in place of the virtual operator. In the same way, when the virtual operator i s a message receiver ( SMS ...), the real operator having received the message can call back by telephone to acknowledge the call. This functionality allows the identification of the real operator that acknowledged the call sent to an anonymous pager or telephone.

  • ID User ID code, 1 to 4 digits according to the option "Waited length for identifier" of the vocal server dialog box (see § 7.8.1 "Vocal Server options"). This code is used to identify the correspondent during a voice communication. It is automatically assigned at the time of the user creation. It can be changed later (by the user himself or another having the required rights), under condition to be unique in the user database (if t he new code already exists, it is denied).

  • Code Secret access code (password) of the user: optional, 0 to 4 digits. This code is u sed to authenticate the user during a local or remote access. Duty status An operator can be temporarily forced off duty (holiday, sick...). In that case, he will not be called to process the alarms attached to the groups he belongs, even if he belongs to the active team at this time and some is his programmed duty status. This option can be used for a user temporarily absent, with out to have to modify the schedule table.

When a user is "off-duty", a substitute can be designated for each of his groups by clicking on the button on the right of the substitute display field. See § 6.10 "Definition of substitutes". Every time a user is set "off-duty", with or without substitute, it is recorded in the event log. The "Schedule" button of the "Duty status" group gives access to the duty schedule of the user (see § 5.1.2 "Duty schedule"). The duty schedule of a user defines periods during which the concerned user will be programmed off duty or substituted (holiday, trip...). When a duty schedule is defined and activated, the button led is displayed in green. Dial numbers List of the available numbers that can be used to reach the operator.

 Column Id Number identifier associated with a color. The check box validates or not the number in the call sequence. A stared Id ( *) indicates that the number is not a final number and that consequently the call must continue using the following number.  Column Type Type of the media to use (communication driver).  Column Number Number or address of the operator in accord ance with the selected media.  Column Calls Number of tries in case of unsuccessful call of the number , time between each try (in brackets, in seconds).  Column Ack Number of tries in case of no call acknowledgement , time waited for receiving the call acknow ledgment (in brackets, in minutes), or "Auto" if the call is automatically acknowledged, or " -" if call acknowledgment is not required (no final number). The numbers are called sequentially following the order defined in the list, ignoring the unchecked numbers. The following number will be called only in case of unsuccessful call of the current number, after the defined number of tries, or immediately after if the current number is not a final number (stared Id, "-" in the Ack column). The call sequence ends when a final number is successfully called. To add a dial number to the list, click on the Add... button (see § 5.1.3 "Dial number definition"). To modify a dial number, select it in the list then click on the Edit... button (see § 5.1.3 "Dial number definition"). To delete a dial number, select it in the list then click on the Delete button. Use the buttons and on the right of the list to modify the order of the numbers in the list. Button Schedule Click on this button to display or mask the dial number schedule of the operator (see §

5.1.4 "Dial number schedule").​

When the schedule is active, a green led is displayed on the button. Button Messages.... Click on this button to consult the messages destined to the user. It is only validated when the list of messages is not empty.

Button Advanced... Click on this button to have access to the advanced parameters of the user:

  • Station Selection of the station to which the operator is normally attached. This information is used only as discr iminator to offer the possibility of the same operators name and first name on different sites. By default, the name of the local station is proposed.
  • User call  Call on alarm reset. If the call on event reset is validated, the user will be called for all resets of events for which the call on reset was validated.  Call on alarm acknowledgment . If the call on alarm acknowledgment is validated, the user will be called for all acknowledgments of alarms for which the call on acknowledgment was validated.
  • Console This option, when checked, defines the operator is designated as "console" operator. The operators designated as "console" receive the messages transmitted by client applications via the DDE command "SendConsole" or the API function "AlertSendConsole".

The duty schedule of an operator allows off -duty periods or user substitution to be programmed.

  • Schedule activation This check box validates or invalidates the schedule. Th e schedule is automatically activated when it is modified.
  • Resolution This dropdown list defines the resolution of the schedule in minutes: 15, 30 or 60 to define basic time slots of 15, 30 or 60 minutes.
  • Display This control group selects the wished type of display: Availability: the schedule displays (in green) the availability periods of the user (on-duty periods). Unavailability: the schedule displays (in red) the unavailability periods of the user (off-duty periods) and the programmed substitution of the user (color according to the substitution).
  • List of programmable duty statuses The list on the right of the "Display" group shows the key of the defined duty schedule. It allows the selection of the duty status to program in the schedule. If the display selection is "Availability", only one status is proposed: "On duty", green color. If the display selection is "Unavailability", the status "Off duty" is proposed by default (red color).

Click on the Add button to create a new substitution status that defines a substitution user of the operator for each of his on -call groups. If a group is specified without a substitution name, the operator will be considered as off -duty in this group. See § 6.10 "Definition of substitutes " for the procedure of substitute selection. Click on the Edit button to modify the substitution selected in the list. Click on the Remove button to delete the substitution selected in the list.

  • Schedule The duty sch edule of the user is displayed below the tabs " Daily schedule" and " Weekly schedule". The weekly schedule ("Weekly schedule" tab) defines the duty status of the user (on -duty, off-duty, substitution) on time periods for each day of the week and days define d as holidays 1. The periods are defined with the time slot resolution selected in the list "Resolution". The duty status programmed on a time slot is showed by a color. The daily schedule ("Daily schedule" tab) defines the duty status of the user on time periods for every calendar days, from the current day. On this schedule, the current time is showed by a vertical red mark (|). This schedule is initialized from the performed weekly program, this program being showed on the schedule with a light color. T he weekly preselection can be overwritten for some days of the year on given time periods (holidays, trips...). This forced selection is showed with a dark color. Drawing of time slots (weekly or daily) is performed with the mouse. First select the wished duty status in the list above the schedule. Draw the wished time area on the grid of the schedule by clicking with the left button of the mouse on the start position then move the mouse cursor to the end of the wished period, keeping the left button pressed. Release the mouse button on the end position. On the daily schedule, the performed selection overwrites the weekly preselection. The last position can be on another line than the start position, defining then a rectangular area. On the daily schedule, it is possible to draw a continue selection on several days

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