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Version: v3.6 (Not Supported)

Appendix

When a vocal telephonic communication is established, following an incoming or outgoing call, Alert first transmits a greeting message. This message can be used to identify the sit e for the correspondent and to invite him to identify himself. It can be cyclically repeated until the identification of the correspondent. If there is no greeting message defined, a greeting beep is transmitted. The greeting message can be recorded (in lo cal or by telephone) or, if the voice synthesis option is installed, synthesized from a text. If that case, the text can include some pre - recorded vocal messages and tags of the supervision list (see § 7.8.2 "Vocal Server messages"). In standard working, Alert waits for the 3 or 4 digits 1 operator's code or for the command to switch in terminal mode (key "#"). The operator code is the one that is displayed in the "ID" field of the property dialog box of the operator. In case of error, press on the key "*" of the telephonic keyboard to cancel the entry, and then enter the code again. As soon as a key is pressed, Alert stops the emission of the greeting message, what authorizes an experienc ed operator to immediately identify himself without having to wait for the complete transmission of the message. When the code is entered and recognized, a 3 tones acknowledgment beep is transmitted. Otherwise, a message "invalid code" invites the operator to enter his code again. If the "authentication" option is validated, Alert waits then for the access code of the operator (4 digits). Procedures of canceling and acknowledgment are the same. At the end of the identification phase 2 (with possible authent ication), and if there are messages pending for the operator or alarms not acknowledged or active concerning him, the corresponding messages are transmitted. Otherwise a message informs the operator that there are no alarms. If there are more 10 pending alarms for the connected operator, only the 10 first messages (by decreasing priority order then reverse chronological order) are played. The maximum

1 The waited operator identifier can be shorted to 1 or 2 digits. It can even be suppressed (null length), in which case Alert doesn't manage any more identification procedure (vocal server opened to all public). 2 By default (option "explicit call acknowledgment" not checked), the call acknowledgment which indicates that the operator was properly warned is implicit (automatic acknowledgment from the operator identification). When the option "explicit c all acknowledgment" is checked (see § 7.8.1 "Vocal Server options"), the call has to be explicitly acknowledged, either by pressing the key "3", that indicates a call acceptance, or by pressing the key "9", that indicates the call is refused and a reiteration of the call to a relief operator is required. If none of these actions was performed during the communication, the call in not acknowledged and therefore will be reiterated to the operator.

number of announced alarms (10 by default) is defined by the "maxalarm" parameter in the "vocal" section of Alert.ini file. When all messages have been transmitted, a vocal guide can be transmitted automatically, to inform the operator on the possible actions. The automatic transmission of this vocal guide is optional. The operator has then access to the commands defined in the table of the following page.

Recording of a message or a report by telephone:

The built -in vocal server allows vocal messages and oral reports to be recorded by telephone. In normal operating phase, the recording procedure produces ora l reports that can be consulted from the logbook and that are automatically deleted at the end of a configurable time. To record the vocal messages by telephone (alarms, greeting, guide), it is previously necessary to set the software in record mode, by s electing the Record messages by telephone entry in the Configuration menu: the " RECORD" indication is displayed in the fault indicator of the alarm status bar. After having recorded messages, the same command must be selected again to come back in normal operating mode. To record a message (or a report) by telephone, once the telephonic connection established (after identification and listen to eventual messages):

  • Press the key " 1" and wait for the beep that signals that the application is ready to record. Enunciate the message, avoiding dead times. The record stops automatically as soon as a silence longer than the time defined in the configuration of the vocal driver (2 seconds by default) is detected. A new beep signals that the record is completed. Thi s beep can be transmitted beyond operator's control if the record is aborted (receipt overflow).
  • Press the key " 2" to listen to the recorded message. If the quality of the message does not agree restart the recording by pressing again the key "1".
  • Press the key " 3" to validate the recorded message. The message is saved then under the MTxxxx.WAV name, in the "MESSAGE" subdirectory of the application, "xxxx" being a sequence number automatically incremented to each new message. In the case of recording of a report, the storage is done automatically in the "REPORT" subdirectory, at the end of the telephonic communication. It is not necessary to press the key "3".

Note:

To erase the silence at the end of a message, just assign the message to the wanted variable (or to the greeting or guide message), then click on the Record... button of the corresponding file group. In the recording dialog box, click on the button to listen to the message. At the end of the message, stop monitoring at the beg inning of the silence time (button ), then click on the button Cut>> to cut the end of the message. Listen again to the message, then validate by OK if the result agrees. If the operation degraded the message, cancel the operation by clicking on Cancel, then retry again.

Appendix

KEY FUNCTION Listen to the 10 1 first no acknowledged or active alarms that concern the operator, in the decreasing order of priorities and reverse chronological order, the acknowledged active alarms at the end. 1 Record a message or a vocal report. 2 Listen to recorded message or vocal report.  When the message recording is active, save the recorded message. "MTXXXX.WAV in the "MESSAGE" subdirectory)  When the option "explicit call acknowledgment" is checked (see § 7.8.1 "Vocal Server options"), the call is accepted (call acknowledgment). 4 Listen to the service message that concerns the operator (mailbox). 5 Delete the messages in the operator's mailbox. 6 Callback request, only valid for incoming call. The demand is acknowledged by a message, then the call is triggered as soon as the operator has released the line. Listen to no acknowledged alarms that concern the operator, one by one, in the decreasing order of priorities and reverse c hronological order. Each time " 7" is keyed, the following alarm is transmitted. A message signals the end of list. The next "7" command returns in beginning of list. Acknowledgement of the las t alarm that was transmitted following a "7" command. The acknowledgement is signaled by a message. If there was no alarm to acknowledge, or if the "acknowledgment of alarms by telephone" option was not validated (see § 7.8.1 "Vocal Server options "), or if the callback option was forced and the actual communication is an incoming call, a message is transmitted, indicating that the acknowledgment has been denied. A second p ressure on this key provokes the acknowledgment of all alarms of the group of the selected alarm by the preceding "7" command. On option, the alarm acknowledgment can be directly commanded by pressing the key 8 then typing the identifier code of the alarm to acknowledge (see § 7.8.4 "Usage of the vocal server"). Command to release the line (no obligatory, hang up being automatically detected, but more slowly). When the option "explicit call acknowledgment" is checked (see § 7.8.1 "Vocal Server options"), the call is refused and a new call is immediately reiterated to a relief operator. If the "9" key is pressed consecutively two times (in a short time), the remote control procedure will be started (see § 8.7 "Remote Control").

  • First command following connection: identification of answering machine2 Following commands: listen to the vocal guide.

Switch to terminal mode. If the terminal server Visual Access is not activated, this

command is denied (message "terminal server out of order"). Available commands from the telephonic keypad

1 This number is defined by the "maxalarm" parameter in the "vocal" section of Alert.ini file. 2 If the option management of answering machine is validated in the vocal server options (see § 7.8.1 "Vocal Server options").