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Version: v4 (Stable)

Call Options

To access the configuration of the call management options, select the "Options..." command from the "Configuration" menu and select the "Calls" tab on the displayed dialog box.

Call triggering​

This group defines the options for handling calls.

Discard call if no team to call when alarm is activated​

Discard call option if there is no team to call when an alarm is detected (empty schedule time-slot or group in derogation state without redirection to a team).

If this option is checked, the alarm is recorded in the alarm table, but the call is not triggered. At the next valid on-call time-slot (or at the end of group derogation), there will be no call for alarms recorded outside the on-call period, whether acknowledged or not.

If this option is not checked, the alarm is recorded in the alarm table with the corresponding call request. The call will automatically be triggered if the alarm in question has not been acknowledged in the meantime at the next valid on-call time-slot (or at the end of group derogation).

New call if unacknowledged alarm is reactivated​

If this option is not checked, the call procedure will only be triggered when the alarm is first activated and, until the alarm is acknowledged, following alarm activation will not cause a new call. This option is checked by default.

Reactivation of call cycle if new alarm​

When this option is checked, the activation of a new alarm restarts the call cycle of the concerned group. This ensures that any new alarm occurrences will be reported to operators even if they have already been called. This option is checked by default

Abort call cycle on derogation​

When this option is checked, switching a group to derogation state causes the immediate call cycle for that group to be immediately suspended. This option is not checked by default.

Calls in progress fail if no more on-call team​

When this option is checked (default option), the end of an on-call period with no scheduled team in the next time-slot will cause the current call cycle to end, with group call failure if the group call was not successful.

Trace if call failed caused by off-duty user​

This option is used to validate the trace in the event log of call failures due to an off-duty user. When the on-call status of a user is controlled by assigning his duty status from the monitored application, it is preferable to uncheck this option to avoid unnecessary information in the log.

High priority vocal alarm management​

When this option is checked, all alarms with a priority level greater than or equal to the level defined below will cause priority calls. When a priority alarm requires a voice call and no voice line is available (voice calls in progress), one of the calls in progress is dropped (after broadcasting an information message) to allow the priority call. The aborted call will be resumed as soon as possible (voice line available).

Cancel calls when stopping polling​

If checked, when the polling is stopped (at dataserver or at tag level), the calls are then stopped.

A vocal alarm can stop the current call when its priority is higher or equal to​

This value sets the minimum priority level for alarms requiring a priority call to be triggered (suspending calls in progress). This option is available (not grayed) only when the option "High priority vocal alarm management" is checked (see above).

Delay before triggering call (seconds)​

Expected delay (in seconds) before a call is triggered when an alarm is detected. This delay allows an operator, possibly on site, to immediately process the alarm to prevent a call cycle from being triggered.

By default, this time is null (no delay to trigger the call).

During a reduced duty period, trigger the call if the alarm priority is at least​

This value sets the minimum priority level for alarms that can trigger a call during a reduced duty period. When an alarm is defined with a priority level below this minimum level, its activation during a reduced duty period will not cause an immediate call for the group concerned. This call will be deferred until the end of the reduced duty period, unless the alarm is acknowledged in the meantime.

Timeout before restarting a new cycle after fail​

This value defines the waited time (in minutes) at the end of the call cycle when this cycle has failed (including the call of relief operators) to restart the call cycle. If in the meantime the on-call team has changed, the call will be made to the new team.

By default, this time is 5 minutes. If this time is zero, there is no resumption of the cycle in the event of failure (except at the end of the acknowledgment timeout if the latter is not null).

Timeout before restarting the cycle when an alarm is not acknowledged​

This value defines the maximum time for acknowledging an alarm. This value can be between 0 and 999 minutes, the value 0 canceling any timeout (no obligation to acknowledge the alarm). At the end of this time delay, if the alarm has not been acknowledged in the meantime, the call cycle is restarted to the on-call team at that moment.

Team Management​

This group defines the default team management options. These options can be redefined at the level of each group and team.

Call relief if not one of users is advised​

Call a relief user if none of the team's users could be reached (ensures that at least one user is warned).

Call relief for each unadvised user​

Call a relief user whenever a user of the team can not be reached (ensures that a minimum number of users is warned).

Call one user for each alarm (turnover)​

Call of a different user to each alarm (ensures a distribution of the intervention requests between the users).

Call Management​

This group defines the default treatment options when a call fails.

Attempt number if call fails​

Number of attempts to call the same number of an operator when the call fails (no answer, busy, ...). This number must be between 1 and 9.

The waited time to retry depends on the type of failure. In case of no answer or busy, this time is 1 minute. It is reduced to 1 second if the modem does not detect a dial tone.

Timeout before new attempt (seconds)​

Waited time after a failed call (no answer or busy) to retry. By default, this time is 60 seconds.

Attempt number if call not acknowledged​

Number of call attempts when the call was successful but the user did not acknowledge the call within the time specified below. This number must be between 1 and 9.

Timeout for call acknowledgment (seconds)​

Waited time for the call acknowledgment when the user has been reached, but uncertainly (SMS, pager). This time can be between 0 and 9999 seconds, the value 0 canceling any delay (the call is always considered as acknowledged).