Vocal Server Configuration

To set up the operation of the vocal server integrated in ALERT for managing telephone communications, select the "Vocal server..." command from the "Configuration" menu.

The "Options" tab contains the general options of the vocal server.

See also: Messages tab, Voice synthesis tab, Usage tab

Voice

The vocal server can be configured for each of the languages used in the application (language of the user interface, language of the defined users).

To set the voice to be used by the vocal server in a given language, select the desired language from the "Language" drop-down list and select the desired voice from the drop-down list below.

To add a language to the list, click on the button to the right of the drop-down list and select the desired language from the displayed list. To delete a language, click on the same button, select the language to be deleted, then click on the "Mask" button.

Identification

These parameters define the conditions for the identification of the called or calling user.

Identification before playing message

When this option is enabled, the calling or called user must identify himself with his identification code (ID in the user properties) in order to be able to listen to the messages addressed to him. This option is enabled by default.

If this option is not enabled, all alarm messages (active or unacknowledged alarms) are transmitted after the greeting message. The user then has the choice of identifying himself to acknowledge the call. If the operator does not identify, the call is considered unsuccessful.

Substituted by a unique code for outgoing call

If a numeric code of 1 or more digits is defined in this field, this code should be used as an identifier for all users called. This option defines a standard Alert call response procedure that is valid for all called users who will be implicitly identified by the identifier of the user who was called.

This code is valid only for outgoing calls. When a user calls Alert, he must always identify himself with his personal code.

Correspondent authentication

When this option is enabled, the user must authenticate by typing his password following its identification code.

If at least one password of the defined users is not purely numerical, this option is grayed and can not be validated.

Explicit call acknowledgment

When this box is checked, the call must be explicitly acknowledged or rejected by the called operator (or caller for received messages to be acknowledged):

• key "3": to accept the call (acknowledge call),
• key "9": to reject the call and request its reiteration to a relief user.

Maximum number of identification attempts

This number defines the maximum number of allowed attempts (3 by default) for entering the ID code or password when accessing by phone. When the called or calling operator has exhausted the number of attempts without entering a valid code, the line is automatically released.

If this number is zero, the number of attempts is unlimited.

Waited length for identifier

This value defines the number of digits expected to identify the operator (0 to 9, 3 by default).

If this value is zero, the identification procedure is canceled. The operator has immediate access to all commands of the vocal server.

Waited length for station identifier

This value defines the number of digits expected to identify the station (0 to 4, 0 by default).

If this value is zero, the station identification procedure is canceled. The station identification is validated only for central stations. The operator must then type the identifier of the station followed by its identifier.

Time-out for identifier entry

This time delay can be between 10 and 180 seconds. At the end of this time, if a valid identifier is not entered, the telephone line is automatically released.

Time between message repetition

If the option "identification before playing messages" is enabled, the greeting message is repeated cyclically with a silence time between each transmission corresponding to the value specified here.

If the option "identification before playing messages" is not enabled, the alarm messages are repeated cyclically with a silence time between each transmission corresponding to the value specified here.

A value of 0 invalidates the repetition process.

Other Options

Limited access on incoming call (force callback)

When this option is enabled, you can not acknowledge alarms over the telephone during an incoming call. You must be called after an alarm or a call-back request (key "6") to access the telephone acknowledgment command.

Acknowledgment of alarms by telephone

When this option is enabled, the operator can listen to the alarms one by one (key "7") and acknowledge the last played alarm by pressing the key "8".

*Answering machine mngt (key ), messages sent after

This option validates the automatic message recording function on a voice mailbox (answering machine or GSM message).

When this option is enabled, the software interprets the reception of the DTMF code of the key "*" (before any other code) as a request to abandon the identification procedure. In this case, the alarm messages are transmitted at the end of the time delay associated with the option and then the line is released. The call cycle then goes directly to the next call number. If the associated timeout is null, the messages are not transmitted and the call cycle immediately switches to the next number.

This function can be used to automatically detect that a call has reached an answering machine. To do this, simply insert the DTMF code of the key "" at the end of the announcement message of the answering machine (by pressing the key "").

Maximum communication time (without action)

This value defines the maximum duration of a telephone communication without any user action (key pressed).

When this timeout expires, the line is automatically hung up. This time delay avoids a permanent line connection if the "dead man" timer of the modem is not working or when the busy tone (after hang up) has not been detected.

A value of 0 removes any limitation.

Maximum record duration (by telephone)

This value defines the maximum duration of a recording made by phone.

When this timeout expires, recording is automatically stopped.

A value of 0 removes any limitation.