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Version: v3.6 (Not Supported)

Vocal Server Configuration

To configure the working of the built -in vocal server of Alert for telephonic vocal communications, select the Vocal Server... command of the Configuration menu.

The displayed dialog box contains 4 tabs:

  • Options: configuration of the general options of the vocal server.
  • Messages: definition of messages used by the vocal server and vocal messages attached to the tag groups.
  • Voice synthesis : configuration of the voice synthesis (this tab is only displayed when the voice synthesis option is installed).
  • Usage: selection of the telephonic keys used by the vocal server.

The Options page of the Vocal Server dialog box displays the general options of the vocal server.

Voice The vocal server can be configured for each language used in the application ( user interface language, language of defined operators). To define the voice of the vocal server to use for a given language, select the language in the dropdown list Language, then select the wished voice in the dropdown list below. To add a language to the proposed list, click on the button on the right of the language dropdown list then select the wished language in the displayed list. To suppress a language, click on the same button, select the language to suppress then click on the "Mask" button. Identification These parameters define options for the identification of the called or calling operator.

  • Identification before playing messages When this option is checked, the called or calling operator must identify himself with his identification code (ID of the user file) to be able to listen to messages which ar e intended to him. This option is validated by default. If this option is not checked, all the alarm messages (unacknowledged or active alarms) are transmitted after the greeting message. The operator has the choice to identify himself to acknowledge the call. If the operator does not enter his ID code, the call is considered as failed.

  • Substituted by a unique code for outgoing call If a numeric code of one or several digits is defined in this field, this code will be to used as identifier for all called o perators. This option allows a standard procedure to be defined for answering to Alert calls, independently of the called operators, these one being implicitly identified by the identifier of the called operator. This code is only valid for outgoing calls. When an operator call s for Alert, he must identify himself with his personal code.

  • Correspondent authentication This authentication means the user access code (0 to 4 digits) is required during voice communications after user identification.

  • Explicit call acknowledgment When this option is checked, the call has to be explicitly acknowledged or refused by the called operator (or calling operator for received messages to acknowledge):

  • Key 3: to accept the call (call acknowledgment)

  • Key 9: to refuse the call and ask for its reiteration to a relief operator.

  • Number of identification attempts (3 by default) This number defines the maximum number of attempts authorized for the entry of the identifier code (ID) code or the password when accessing by telephone . When the called or calling user exhausted his number of attempts without having entered a valid code, the telephone line is automatically hang up. If this value is null, the number of attempts is unlimited.

  • Identifier waited length This value defines th e number of digits waited to identify the operator (0 to 4, 3 by default). If this value is null, the identification procedure is suppressed. The operator immediately has access to all commands of the vocal server.

  • Station identifier waited length This va lue defines the number of digits waited to identify the station (0 to 4, 0 by default). If this value is null, the station identification procedure is suppressed. This identification is needed only on the centralization stations. The operator must enter th e identifier of the station followed by his own identifier.

  • Time-out for identifier entry This time can be between 10 and 180 seconds. When this timeout expires without having received a valid user identifier, the telephone line is automatically hang up.

  • Time between message repetitions If the option "identification before playing messages" is validated, the greeting message is cyclically repeated with a pause between each transmission that corresponds to the value specified here. If the option "identificat ion before playing messages" is not validated, the alarm messages are cyclically repeated with a pause between each transmission that corresponds to the value specified here. The value 0 invalidates the repetition process. Other options

  • Limited access on incoming call (force call-back) When this option is checked, it is impossible to connect from a remote terminal or to acknowledge alarms by telephone during an incoming call. It is obligatorily necessary to be called following an alarm or a callback request (by key "6"), to be able to use the terminal server or the acknowledgment command by telephone.

  • Acknowledgment of alarms by telephone When this option is checked, the operator can listen to alarms one by one (key "7") and acknowledge the last listened alarm by pressing the key "8".

  • Answering machine management (key ) This option validates the automatic recording of messages on a vocal answering machine (answering machine or GSM mail service). When this option is checked, the software will interpret the r eceipt of the DTMF code of the key "" (before all other code) like a request to abort the identification procedure. In this case, alarm messages are transmitted at the end of the defined timeout then the line is disconnected. The following call number is then directly called. If the timeout value is null, messages are not transmitted and the following number is called immediately. This function can be used to automatically detect that the call reached an answering machine. To do that, one only has to inse rt the DTMF code of the key "" at the end of the announcement message of the answering machine (by pressing the key "").

  • Maximum communication time (without action) This value defines the maximum duration of a telephone communication without any action of the operator (key stroke). After this time, the communication is automatically aborted. The timeout avoids an unlimited communication in case of deficiency of the modem watchdog or if the busy tone cannot be detected. The value 0 suppresses all limitation.

  • Maximum record duration

This value defines the maximum duration of a telephone recording. After this time, the recording is automatically stopped. The value 0 suppresses all limitation.

The Message page of the Vocal Server dialog box defines the messages used by the vocal server and the vocal messages associated with tag groups.

Language First select the language for which one wishes to configure the messages of t he vocal server. The voice used for this language is that which was associated to it on the 1st page of the dialog box ("Options" tab). To add a language to the proposed list, click on the button on the right of the language dropdown list then select the wished language in the displayed list. To suppress a language, click on the same button, select the language to suppress then click on the "Mask" button.

Greeting message The greeting message is played at the beginning of a telephone communication to invi te the operator to identify him. A different greeting message can be played for outgoing calls and incoming calls. For outgoing calls, the message will be played in the language of the called operator. If no outgoing greeting message is defined in this lan guage, the message will be played in the language selected for the user interface. For incoming calls, the language to use being undefined at the playing time (operator not yet identified), the selected message will be that definite in the user interface l anguage. If no greeting message for incoming call is defined in this language, the correspondent greeting message for outgoing call will be selected. When the voice synthesis option is installed, the greeting message (for outgoing or incoming call) can be either recorded or synthesized from a text message (Text To Speech), according to the choused option:

  • Sound File: the greeting message is recorded (file s "greeting.wav" and "greetingin.wav").
  • Voice Synthesis: the greeting message is synthesized from the te xt defined in the "Voice synthesis" page. Click on the Listen button to listen to the selected greeting message. Click on the Browse... button to browse files for a sound file containing a prerecorded greeting message. When a sound file is selected, its co ntent is copied in the place of the current greeting message. Click on the Record... button to record a new greeting message or edit the current greeting message. Vocal Guide The vocal guide explains the usage of the vocal server. It can be automatically p layed after the alarm and service messages (if the option "Automatic play of vocal guide after messages" is validated) or on explicit demand of the user (key "*"). The option Automatic play of vocal guide after messages validates the automatic play of the vocal guide after the initial transmission of the alarm and service messages. Click on the Listen button to listen to the selected vocal guide. Click on the Browse... button to browse files for a sound file containing a prerecorded vocal guide. When a soun d file is selected, its content is copied in the place of the current vocal guide. Click on the Record... button to record a new vocal guide or edit the current vocal guide.

Default Alarm Message The default alarm message is played during telephone commun ications to signal alarms that do not have any defined vocal message (neither alarm message nor group message). Click on the Listen button to listen to the selected default alarm message. Click on the Browse... button to browse files for a sound file cont aining a prerecorded default alarm message. When a sound file is selected, its content is copied in the place of the current message. Click on the Record... button to record a new default alarm message or edit the current message.

Other Messages All the me ssages used by the vocal server can be defined. First select the message in the dropdown list to define the corresponding vocal message. Click on the Listen button to listen to the selected message. Click on the Browse... button to browse files for a sound file containing a prerecorded message. When a sound file is selected, its content is copied in the place of the current selected message. Click on the Record... button to record a new message or edit the current selected message. Alarm Group Messages The vocal message associated with a tag group is used to designate the group in the vocal alarm messages. This message is played before the vocal message associated with the tag in alarm. If there is not vocal message associated with the tag, only the group me ssage is played. First select a group in the dropdown list to define the vocal message which will be associated with. Click on the Delete button to delete the vocal message associated with the group selected in the list. Click on the Listen button to listen to the message associated with the selected group. Click on the Browse... button to browse files for a sound file containing a prerecorded audio message. Click on the Record... button to record a new message or edit the message associated with the sele cted group. The recorded sound file is stored in the subdirectory MESSAGE, under the form of a "wave" file whose name is affected automatically with the "MGxxxx.WAV" format, "xxxx" being a numeric code between "0000" and "9999".

The Voice synthesis page of the Vocal Server dialog box defines the parameters of the voice synthesis. The tab to select this page is only displayed when the voice synthesis option is installed.

Language First sel

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