Software starts in demo mode

The Alert software launches in demo mode, which can result from several underlying issues with the dongle or driver configuration.

Potential Causes

1. Dongle not connected: The security dongle is either disconnected or improperly seated in the USB port.

2. Missing driver: The dongle driver requires installation from the Alert installation media (DVD/USB key), located in the Sentinel folder.

3. Insufficient permissions: Administrator rights are required for Alert to register its license in the system registry. Without proper permissions, the software cannot complete registration.

4. Faulty dongle: The KeyDiag.exe utility on the installation media can diagnose dongle functionality. A successful result displays "No errors" — any other message should be documented via screenshot for support review.

5. Driver conflict: If the dongle was connected before Alert was installed, Windows may have installed conflicting drivers that block proper dongle recognition.

Driver Reinstallation Procedure

1. Connect the dongle
2. Uninstall Sentinel Protection Installer 7.5.8 (SafeNet, Inc.)
3. Remove associated USB device drivers through Device Manager
4. Disconnect the dongle
5. Restart the computer
6. Install the Protection Key drivers from the Micromedia installation media
7. Reconnect the dongle
8. Launch the software

attention

You must remove the dongle before reinstalling the driver to ensure proper installation.

Windows 7 and Later

• On initial startup, the dongle may not be recognized — restarting the computer resolves this.
• License file registration may fail due to registry access restrictions. Configure Alert.exe compatibility settings to Run as administrator.